Return Policy

Return Policy :

Returns, Damaged and Faulty Goods

1. If your goods are damaged or faulty, we may need to test the item in question to confirm

the issue. This will be done promptly and without undue delay.

2. Damaged goods must be reported within 48 hours of delivery.

3. In the event that goods are received in a damaged state please retain the product

together with any packaging and contact us within 48 hours of receipt with photographic

evidence.

4. In the case of an item being faulty we may require an inspection by a manufacturer’s

qualified engineer. This is so the nature of the fault can be ascertained before we arrange

for a replacement. Inspections will be carried out promptly.

5. Change of Mind Returns: (Online purchases only) In accordance with EU consumer law, you

have the right to withdraw from your online purchase within 14 calendar days without giving any

reason. In the case of a 'change of mind' return, goods must remain unopened in their original

packaging. Customers are responsible for return shipping costs. (Change of mind applies only to

'Online' orders, change of mind is not accepted for in store purchases).

6.Special Orders - Products we do not normally stock that we specially order in for you can not be returned.

If you have any questions, feel free to email or call us : info@vacuumclinic.ie or 061 417921

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